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FAQ

  • Tallow is a nutrient-rich fat that is rendered from animals, in our case, cows. Tallow has been used for skincare for centuries because its fatty acid profile closely mirrors our skin’s own natural oils. This means you only need a little bit to help to lock in moisture and support your skins barrier. 

    Unlike many modern moisturizers made with water, alcohol, fillers, or synthetic ingredients, tallow works with your skin’s biology instead of against it. That’s why it’s especially loved by people with dry, sensitive, or compromised skin.

  • Individuals who have Sensitive Skin, Dry Skin, Eczema, Psoriasis, Scars, Stretch Marks, Clean Standards

  • This is the #1 question we get asked at events… “what is the difference between the whip and the balm?!” Well, let’s break it down:

    BALM - Thicker, denser, and has beeswax. We recommend for anyone struggling with eczema, psoriasis, scars, stretch marks, or general dry skin.

    WHIP - Fluffier, whipped up, spreads faster and soaks in easier. We recommend for the average person looking for a daily moisturizer. 

  • We have several products that are specifically formulated for your face depending on your skin type. 

    TOP SELLER - Our top seller for your face is the Bakuchiol blend. A powerful anti-aging plant based retinol alternative. Can be used twice daily as a daily moisturizer to protect against fine lines.

    Our Milky Facial Cleanser Oil works as a double oil emulsifier to gently remove all of the dirt, dead skin, and makeup. Made with only five simple ingredients. 

    Organic Squalane - Best for soothing and moisturizing dry skin, eczema, dry patches, flaky scalp, dandruff

    Organic Rosehip - Naturally hydrates and brightens your skin. Helps to balance uneven skin tones and reduce acne scarring. 

    A Daytime & Nightime Face Set - Currently in the final research stage. Make sure you are signed up for our emails to catch the official launch in 2026!

  • You will receive a confirmation email upon ordering. Once your order has been picked and shipped, you will receive an additional email with your tracking information. Please refer to our Shipping Policy page for more information.

    You can also view your orders along with their respective information and tracking from your customer account here, or by navigating to https://www.naturallow.com/   account. 

  • As long as your order has not yet shipped, you can make changes to the order. Please reach out to us at support@naturallow.com with your Order Number and the details of the requested change. We will then send you an updated invoice with the new list of items and the total. Please note that if your order has already been picked and shipped, then there is nothing we can do to make changes to the order as it has been handed off to the carrier and it on its way to you at that point.

  • Due to the absence of stabilizers, our products may soften or melt in high temperatures. If this occurs, place the product in the refrigerator until it solidifies.

  • No you do not have to refrigerate any of the products. Totally customer preference. 

  • You can apply to be a Naturallow Affiliate by clicking here, or navigating to affiliate.naturallow.com, and filling out the application. We will review it and get back to you if we think you would be a good fit.

  • Yes. All of our lines are formulated without synthetic additives, making them safe for babies and pregnant women. However, due to essential oil content, we recommend consulting with a healthcare provider before use during pregnancy.

  • Yes! Tallow is actually a great option to use on tattoos. Learn more about it in our blog post here.

  • Bakuchiol is a plant-derived compound sourced from the seeds and leaves of the Psoralea corylifolia plant. It’s often called a natural alternative to retinol because it helps support smoother-looking skin, improved tone, and overall skin vitality—without the irritation, dryness, or sensitivity commonly associated with traditional retinoids. Bakuchiol is well-tolerated by most skin types and can be used both day and night.

    In our formula, we use bakuchiol as a 1% blend, thoughtfully combined with organic rosehip oil and organic jojoba oil to enhance absorption, support the skin barrier, and deliver balanced, nourishing benefits.

  • Our Magnesium Calm Balm is a simple, soothing balm made to help you relax and unwind. It uses magnesium chloride, which is commonly applied to the skin to support calm muscles and overall relaxation.

    Since magnesium isn’t oil-soluble, we include a natural preservative called lactobacillus ferment to keep the formula fresh and stable. The balm is made with organic jojoba oil (light, skin-loving moisture) and organic beeswax to seal everything in.

    We add organic Roman chamomile essential oil for its calming scent and skin-soothing benefits—perfect for bedtime or stressful days. Simple ingredients, gentle support, and no unnecessary extras.

  • Squalane is a lightweight, non-greasy moisturizing oil that helps soften skin and support the skin barrier. It’s a stabilized form of squalene, a compound that’s naturally found in our own skin.

    Our squalane is plant-derived from olives, making it a clean, sustainable alternative to animal- or petroleum-based sources. Olive-derived squalane closely mimics the skin’s natural oils, absorbs easily, and is gentle enough for all skin types.

  • We use essential oils at a very small dilution, sourcing only oils with a long history of supporting healthy skin. Each blend is made to provide a light, natural scent without overpowering the skin. We source all of our ingredients at the highest quality level. Our essential oils are pure, therapeutic-grade, steam-distilled from well-grown plants, and never diluted, synthetic, or chemically altered. Many customers who have reacted to conventional fragrances find our formulations gentle and well-tolerated, thanks to the quality and low, skin-safe concentrations we use.